Quality

We provide top quality, highly skilled labour
resources on projects within the civils, rail and
tunnelling industries.

Quality

Reliable Contractors are fully committed to quality management and an ongoing philosophy of continuous improvement in all operations. We recognise that adopting this approach gives us great commercial strength and that our commitment to a quality approach is not an optional extra.

We operate a Quality Management System in accordance with the principles of BS EN ISO 9001-2015; in order to demonstrate its commitment to quality to both customers and employees.

Our aim is to provide a service that meets our customer requirements in a timely manner. In support of this we ensure that all necessary resources are available to maintain our Business Management System and to improve its effectiveness.

Quality objectives are established, both strategically and individually, throughout our business.

Our employees are our greatest asset and we aim to give them every opportunity to use their skills and experience to improve the quality of the service we provide. To this end we ensure that all personnel have the appropriate skills and competence in order to fully meet the requirements of their individual tasks.

We want all our people to be committed to quality, to recognise its importance, and to act accordingly and we recognise that it is our responsibility to provide them with the means and the motivation to do so.

We shall not rest on our achievements but will continue to make quality a fundamental part of our policy, strategy and operations. We recognise that customers expectations and perception of the quality of service we provide do not stand still and we are committed to meeting and exceeding wherever possible those expectations. To realise this commitment we will work with both our suppliers and customers to ensure the highest standards of quality are both achieved and maintained.

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